At Cocol88, member privacy is more than a legal obligation — it is a core value we stand by. This document clearly explains what data we collect, how it is used, who can access it, and your rights as a registered member in Malaysia.
How we keep your personal information protected and ensure it is used responsibly
All data transmitted between your device and Cocol88's servers is protected by 256-bit SSL encryption — the same technology used by major Malaysian banking institutions such as Maybank and CIMB. This means every transaction you make via Touch 'n Go, GrabPay, or DuitNow is fully secured against unauthorized access.
Cocol88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means the collection, processing and storage of your personal data is governed by a local legal framework that grants you clear, enforceable rights over how your data is used.
Cocol88 does not sell, rent or transfer members' personal information to advertisers, data brokers or any commercial third parties. Your data is used solely for platform operations, account security and service improvements that directly benefit your experience on Cocol88.
As a cocol88 member, you have the right to access, correct, update, and in certain circumstances request the deletion of your personal data. You may also withdraw consent for marketing communications at any time through your account settings or by reaching out to our support team.
Cocol88 member personal data and transaction records are stored on servers protected by multi-layered firewalls, role-based access controls, and continuous log auditing. Only specifically authorised personnel may access member data, and every access is logged for audit and accountability purposes.
Cocol88 is committed to being fully transparent about how your data is used. We do not hide our data practices behind complex legal language. This Privacy Policy is written in plain, straightforward terms so that every member in Malaysia can clearly understand their rights and protections.
This Privacy Policy explains how Cocol88 — an online gaming and betting platform operating for the Malaysian market — collects, uses, stores and protects your personal information. This document applies to all registered members, website visitors and anyone who interacts with the Cocol88 platform in any capacity.
We understand that entrusting your personal information to any online platform is a significant decision. That is why Cocol88 takes a serious and proactive approach to protecting your privacy — not merely to meet legal requirements, but because we believe that member trust is the most valuable asset we have.
By registering an account or using any Cocol88 service, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, you should not use our platform. For any privacy-related enquiries, you may contact us at any time at support@cocol88.biz.
Cocol88's Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). You have legally enforceable rights under this Act with respect to your personal data.
Cocol88 collects various types of personal information depending on how you interact with our platform. Below are the main categories of data we collect and the primary purpose for collecting each:
Your full name, date of birth, identification card number (where required for verification), optional profile picture, and basic biographical information provided during Cocol88 account registration.
An active Malaysian phone number (used for OTP verification), email address (if provided) and any other contact details you share when registering or updating your profile.
Payment account details used for deposits and withdrawals — including e-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and FPX information required to process transactions.
Betting records, game history, wins and losses, session frequency, and game preferences. This data is used to ensure fairness, detect unusual activity, and improve the gaming experience.
IP address, web browser type, device operating system, screen resolution, and other technical data collected automatically for security, fraud detection, and platform performance optimisation.
Records of interactions with the cocol88 customer support team via live chat, email, or WhatsApp — retained for quality control, dispute resolution, and staff training purposes.
Cocol88 only processes your personal data for purposes that are lawful, necessary, and clearly stated. We do not use your data for anything unrelated to delivering our platform's services. Below are the primary purposes for which we process data:
Cocol88 only collects data that is strictly necessary for the stated purposes. We do not gather excessive or irrelevant information beyond what is needed to operate our platform and deliver our services to you.
Cocol88 does not sell or transfer members' personal data to third parties for commercial purposes. However, in the course of operating the platform, there are limited situations where your information may be shared with the following parties:
All third parties that receive cocol88 member data are bound by confidentiality and data protection agreements requiring them to handle that information to a standard no less stringent than cocol88's own.
Cocol88 has never sold, rented, or transferred member personal information to advertisers, third-party marketing companies, or data brokers for any commercial purpose, and never will.
Cocol88 continuously invests in security infrastructure to ensure that our members' personal and financial data remains protected against cyber threats, unauthorized access, and misuse. The following security layers are in place:
While Cocol88 takes all reasonable steps to protect your data, no system in the world can guarantee 100% security against every possible threat. In the event of a security incident involving members' personal data, Cocol88 is committed to notifying affected members within a reasonable timeframe in accordance with Malaysia's PDPA requirements, and to taking immediate steps to mitigate any impact.
The Cocol88 platform uses cookies and related tracking technologies to enhance the user experience, maintain login session security, and understand how members interact with our platform. The following types of cookies are used:
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality and user experience of the Cocol88 platform. For more information on managing cookies in popular browsers such as Chrome, Safari or Firefox, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Cocol88's Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data cocol88 holds about you. We will provide this information in a readable format within a reasonable timeframe.
If the personal data Cocol88 holds about you is inaccurate or out of date, you have the right to request a correction or update through your account settings or by contacting customer support.
For data processing based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting your eligibility to continue using Cocol88's services.
Under certain circumstances, you have the right to object to how Cocol88 processes your data — particularly for direct marketing purposes or where processing is based on legitimate interests that do not override your own.
Where appropriate and as permitted by law, you may request that your personal data be deleted from Cocol88's systems. Please note that certain data may need to be retained to fulfill legal obligations.
If you believe Cocol88 has violated your privacy rights, you may file a complaint with the Department of Personal Data Protection Malaysia, the country's PDPA regulatory body.
To exercise any of the privacy rights above, contact the cocol88 team by email at support@cocol88.biz stating your request. We will respond within 14 working days and may need to verify your identity before processing the request.
Cocol88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. The following are the data retention guidelines we follow:
All data that has exceeded its designated retention period will be securely deleted or anonymised using data deletion procedures that meet industry standards to ensure it cannot be recovered.
The cocol88 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should cocol88 discover that data has been inadvertently collected from an individual under the age of 18, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect their child or dependent has used the cocol88 platform without authorisation are urged to contact us immediately at support@cocol88.biz so that prompt action can be taken.
If you suspect that someone under the age of 18 has registered or is using the Cocol88 platform, please contact us immediately at support@cocol88.biz. We take the protection of minors extremely seriously.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Cocol88 handles your personal data, please do not hesitate to get in touch. Our team is ready to assist and will respond within a reasonable timeframe.
For all privacy and data protection enquiries, please email support@cocol88.biz with "Privacy Enquiry" in the subject line. This helps our team route your request to the most appropriate person to assist you.
Cocol88 is committed to reviewing this Privacy Policy periodically and updating it as needed to reflect changes in our data collection practices, new technologies we adopt, or updates to applicable Malaysian legal requirements. The date of the most recent update will always be displayed at the top of this document.
Quick answers to the most common questions Malaysian members have about data privacy